Introduction
R.A.M. Auctions (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, attend our auctions, or interact with us in any capacity.
Information We Collect
We may collect the following personal data:
- Identity Data: Full name, username, or similar identifier
- Contact Data: Email address, telephone number, postal address
- Transaction Data: Details of lots you have bid on, purchased, or sold through us
- Technical Data: IP address, browser type, operating system, and usage patterns when you visit our website
- Communication Data: Correspondence between you and our team
How We Use Your Information
We use your personal information to:
- Process auction registrations and facilitate bidding
- Process payments and arrange delivery of purchased lots
- Communicate with you regarding auctions, your account, and our services
- Comply with legal and regulatory obligations
- Improve our website and services
Legal Basis for Processing
We process your personal data on the following legal bases: performance of a contract (auction participation), legitimate interests (improving our services), and legal obligation (record-keeping requirements).
Data Sharing
We do not sell your personal data. We may share your information with trusted third-party service providers who assist us in operating our business, including payment processors and delivery services. All third parties are contractually obligated to protect your data.
Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Transaction records are retained for a minimum of six years in line with HMRC requirements.
Your Rights
Under the UK General Data Protection Regulation (UK GDPR), you have the right to:
- Access your personal data
- Rectify inaccurate data
- Request erasure of your data
- Restrict or object to processing
- Data portability
To exercise any of these rights, please contact us at 01270 501016 or visit us at Wistaston Road, Crewe, CW2 7RL.
Cookies
Our website uses cookies to enhance your experience. For full details, please refer to our Cookie Policy.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.
Last updated: March 2026